Validity:
Payment Terms
- Payment quarterly by direct debit in advance. Annual payment:10% discount
- Time charged is calculated on actual time on location
Termination
- 3 months written notice
- Early cancellation fees apply
Labour Warranty Period:
- 30 days from the date of repair
- The warranty is invalid if:
- Damage caused by natural acts, i.e storms, lightning, flood, etc
- Power surge
- Virus damage to hardware or software
- Customer abuse, neglect or ignorance
- Fire or smoke damage
- Theft damage
- Software damage, including operating and all subsequent software
- Laptop batteries
- Consumable items
Exclusions from All Plans:
- Service on any Macintosh.
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We maintain and service:
- NT, Novell, Linux, 2000 Server Networks
- ADSL, Cable Modem, & Wireless Networks
- Local area networks (LANS) installations for Enterprise Package
- Virtual Private Networks/Firewalls
- System servers
- Personal Computers
- Laptops and Notebooks
- Monitors
- Scanners and Printers
- Hubs
- Routers
General:
- Service provided during normal business hours from Monday through Friday excluding all weekends and weekday holidays
- Maximum response time 8 business hours
- Travel Fees may vary depending on location
- On-site repair upon technician's discretion
- Free hours not taken cannot accumulate into the following year and are not transferable
Special Provisions:
- Computers Concept reserves the right to reject any and all contracts prior to going into effect. This contract does not state or intends to state that each and every item is serviceable. After a contract has been established, should a device be rendered inoperative because of lack of available parts, manufacturer support, or service literature, Computers Concept reserves the right to cancel the contract.
- Under each contract, Computers Concept performs all specified corrective or preventative maintenance at the customer's site. When necessary Computers Concept may remove the equipment from the customer site and continue the service at the Computers Concept location stated on this agreement.
- Computers Concept cannot be held responsible for ANY data loss.
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Reduced downtime
